Refund policy

Returns

We want you to love your purchase! If you are not completely satisfied, you may return eligible items within 30 days of delivery for a refund or exchange.

To be eligible for a return:

Your item must be unused, in the same condition that you received it, and in its original packaging.
Proof of purchase (receipt or order confirmation) is required.
Certain items (such as digital goods, gift cards, and clearance items) are non-returnable.

Please contact us before sending any returns at [your support email or contact form link] so we can issue you a return authorization and return address.

Refunds

Once your return is received and inspected, we’ll send you an email to notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your original method of payment within 5–10 business days.
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping (if prepaid) may be deducted from your refund.

Exchanges

We replace items only if they are defective or damaged. If you need to exchange an item for the same product, email us at [support email] with your order number and details.

Late or Missing Refunds

If you haven’t received a refund yet:

Check your bank account again.
Contact your credit card company—it may take some time before your refund is officially posted.
Then contact your bank.
If you’ve done all this and still have not received your refund, please contact us at turnemsideways@gmail.com.

Shipping Returns

To return your product, please mail it to the return address we provide after you contact us. You are responsible for paying shipping costs for returning your item unless the product was defective or incorrect.